DIGITAL TRANSFORMATION

NKBM bank is the 2nd largest system bank in Slovenia with almost 1.600 employees operating in retail and corporate banking. The bank legal department also uses outsourced legal experts which need to be compliant with the Service Level Agreement. Furthermore the legal department had many internal requests from branches and departments within the organization for legal opinions and clarification. ShakeSpeare® solution enabled the bank to: – set-up a legal helpdesk in the organization with a defined operating procedure for requesting and delivering legal opinions – handle interaction with courts for court cases via electronic means (electronic delivery of content, payments of court fees) – delegate court cases to outsourced lawyers with a click of a button and trace-ability of their work with time spent on individual cases, documents and overall SLA compliance.

Banking, Legal

We helped them establish a methodological approach to various cases and inquiries, reduced legal risks of human error and missed deadlines and improved quality of work by external subsidiaries due to implemented monitoring of work progress & tasks.

Distressed asset management department within a bank is a complex and a very intense affair. Tracking hundreds of legal cases, engaging external lawyers and ever-growing case portfolio, a legal and also operational risk presents to every bank. We digitally transformed our legal and workout departments with ShakeSpeare® and thus not only lowering legal and operational risks, but greatly improving our response times and reduced the workload of our legal experts. ShakeSpeare® proved to be the perfect tool to digitally transform case management and win legal experts with its robustness and expert legal user experience.

Ziga Bobnar, Head of Distressed Asset Management at Addiko Banka d.d.

We increased success rates of court cases by 16 % due to systematic approach with reduction of human error; reduced administrative burden on employees in the legal department by 12 % and department management is now able to identify key people within the operational structure and plan future estimated scope.

ShakeSpeare® enables us to track real-time data, as to how we perform and fulfill our Service Level Agreement with other departments within the bank. ShakeSpeare® provides support to deal with incoming work, handles legal mail, automates tasks of legal documents creation and helps our legal experts to concentrate on their expert work, reducing the administration and enhancing secretarial support. ShakeSpeare® also enables the management to track the performance of various tasks (i.e. how much work was done, time efficiency, different analysis, etc..)

ZEUS accounting and tax Consultancy service is a medium sized accounting and tax consulting company with 25 employees and is a National Champion for European Business Awards in 2016 / 2017. ZUES is using the Pantheon ERP for their accounting requirements. All their clients (over 100 companies) had to physically bring their paid invoices every month for booking in the general Ledger. This meant made a huge administrative and logistical coordination. S-invoice enabled the ZEUS Accounting Service to ask their clients to scan the invoices in their own offices and send them in digital form. OCR Templates were introduced for large clients, where frequently received invoices are automatically recognized, meta data is extracted and without human intervention and put in the waiting line for booking in the general ledger.